FAQ

As soon as your order ships, we email you a tracking link. You can also see all your orders and their status anytime from My Orders. Tracking can take 2–5 days to show its first update after shipping.

Yes, free of charge within 12 hours of placing it, as long as it hasn't shipped yet. Email us with your order number. If you entered a wrong address, contact us within the same 12 hours.

Our products ship from different warehouses, so items in one order may arrive in separate packages on different days. You won't be charged extra for this.

Orders are processed within 1–3 business days. Estimated delivery after shipping:

• Middle East & Gulf countries: 10–20 business days
• United States, Canada, UK, Europe & Australia: 7–15 business days
• Rest of the world: 15–30 business days

Full details are in our Shipping policy.

We ship across the Arab world and internationally. Enter your address at checkout to see the shipping options for your location.

Depending on your country, your order may be subject to import duties or taxes. These are the customer's responsibility.

Contact us within 7 days of delivery with your order number and a photo. We'll send a free replacement or a full refund — no need to send the item back.

Yes, within 30 days of receiving it, if it's unused and in its original packaging. Please contact us first for the return address. Return shipping is paid by the customer. Some items can't be returned, such as earrings, underwear and swimwear. See our Refund policy.

Approved refunds go back to your original payment method within 5–10 business days. Your bank may take a little longer to show it.

If tracking shows no movement for 30 days, or your order hasn't arrived within 45 days of shipping, contact us and we'll send a replacement or a full refund.

Yes. Checkout runs on Shopify's secure, encrypted payment system, and we never see or store your full card details. The payment methods available to you are shown at checkout.