Refund policy

REFUND & RETURN POLICY    We want you to love your order. If something isn't right, we're here to help.

30-Day Returns
You have 30 days from the date you receive your order to request a return or refund.

Damaged, Defective or Wrong Items
If your item arrives damaged, defective, or is not what you ordered, contact us within 7 days of delivery with your order number and a photo of the item. We will send you a free replacement or a full refund — you do not need to send the item back.

Change of Mind
If you simply changed your mind, the item must be unused, in its original condition and packaging. Return shipping costs are paid by the customer and are non-refundable. Please contact us before sending anything back so we can give you the correct return address — items sent without contacting us first cannot be accepted.

Non-Returnable Items
- Personalized or custom-made items
- Underwear, swimwear, earrings and other hygiene products
- Gift cards
- Items marked as final sale

Refunds
Once your return is received and inspected (or your damage claim is approved), we will email you. Approved refunds are issued to your original payment method within 5–10 business days. Your bank may take additional time to process it.

Lost Packages
If your order shows no tracking movement for 30 days, or has not arrived within 45 days of shipping, contact us and we will send a replacement or a full refund.

Order Cancellations
You can cancel your order free of charge within 12 hours of placing it, as long as it has not shipped yet.

Contact Us
Email: [aura151334@gmail.com]
We reply within 24–48 hours (Monday–Friday).